eHound’s success has been built on a long history of customer service.

From this page you can access a number of tools and resources to assist in your evaluation and use of the eHound Platform.

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FAQ’s

Get answers to frequently asked questions about eHound, including features, how to organise a free trial and licensing.

• eHound Overview

  • Q. What is eHound?

    eHound is a web-based tool that helps multi-site retailers and brands to manage and deliver location information to their customers, while at the same time allowing them to monitor and report on consumer search activity.

  • Q. How does eHound differ from other mapping products?

    eHound offers two main advantages over many other mapping products (such as the GoogleMaps API):

    • • Real-time business intelligence based on customer search activity
    • • The ability to support multi-channel communication from a single application

  • Q. What channels does eHound support?

    From your eHound account you can manage and deliver location information over the following channels:

    

    This multi-channel approach has two main benefits:

    • • Cost savings from being able to manage all your location information in a single place
    • • Integrated reporting across all channels

• Getting Started

  • Q. What are the system requirements for eHound?

    As a web-based application eHound has been configured for use with the following browsers:

    • • Firefox
    • • Safari
    • • Internet Explorer 7 and 8
    • • Google Chrome
    • • Opera

  • Q. How do I start using eHound?

     

    Freehound

    FreeHound is scheduled for release in March 2010. You will be able to set up your account in a matter of minutes, and be up and running in the time it takes you to add your location details via the online interface, and insert the eHound search and results pages into your website.

    Register your interest now.

     

    Professional Edition

    eHound Professional Edition is designed for brands which have up to 500 locations, and more complex requirements in terms of filtering, users and reporting.

    As such implementation generally involves some degree of customisation and integration, with lead times measured in days rather than hours.

    Contact us for a 90-day free trial

     

    Enterprise Edition

    eHound Enterprise Edition is suited to organisations that need to manage and deliver location information over multiple geographies, brands and channels.

    In this context organisational scalability is a key criteria for success, and will often warrant a specification process. Typical lead times would be 2-4 weeks.

    Contact us for a 90-day free trial

• Business Intelligence

  • Q. What questions can I answer with eHound?

    Unlike the GoogleMaps API, eHound incorporates a powerful reporting engine which allows clients to monitor and report on customer search activity. With eHound you can answer questions such as:

    • • How well do my current store locations (or distribution network) match to where consumers are searching for me?
    • • Do I have any particular gaps in my store or distribution network?
    • • What channels do my customers use to search for me?
    • • What time of the day (or day of the week) do my customers search for me?
    • • In terms of search activity, how well did consumers respond to my last marketing campaign?

    Over time the platform begins to generate a positive feedback loop which can be used to refine marketing strategies (including media-buying) based on real-time business intelligence.

• Licensing

  • Q. How is eHound licensed?

    FreeHound and Professional Edition are licensed using standard ‘click-wrap’ terms. Enterprise Edition clients generally require customised licensing terms.

• General

  • Q. Which languages does eHound support?

    At this stage eHound is only available in English

  • Q. Can eHound be white-labelled?

    Yes. Contact us to discuss partnering opportunities.