JAXQuickfit Tyres

The Client

JAXQuickfit has more than 75 corporate and franchised outlets around Australia.

The Challenge

JAXQuickfit operates in a competitive market and needs to support customer contact across multiple channels in a manner which maximises conversion of sales opportunities.

 

 

 

The eHound Solution

eHound powers the store locator function across the JAXQuickfit:

Website:              www.jaxquickfit.com.au

1300 number:    1300 367 897

Mobile website:   m.jaxquickfit.com.au

The Benefits

• 1300 call flow is dynamic, such that the option to be put through to an individual store is only offered during the relevant outlet’s opening hours
• 1300 callers can have details of relevant outlets sent to their mobile phone as a free text message, including address, trading hours, phone number and maplink
• Integrated real-time reporting across three channels (Web, 1300 and Mobile Web)
• Within Mobile Web channel content, navigation and functionality automatically customised to match the capabilities of individual handsets

Commenting on the relationship Jeff Board, JAXQuickfit CEO said “We have worked with eHound since 2007, and in that time they have shown a strong understanding of how location-based services can contribute to improved conversion rates. In my role that is what I want to see in a vendor, and a key driver in our decision to use the eHound Platform to power our mobile website.”