Wide Bay Australia

The Client

Wide Bay Australia operates in Brisbane, Sydney, Melbourne, Adelaide and throughout regional Queensland, and is a Wholesale client of Westpac Banking Corporation.

As such Wide Bay customers can access a nationwide network of over 3,000 Westpac ATMs

 

 

 

 

The Challenge

While Wide Bay customers find the Westpac service invaluable, the arrangement represents a challenge for Wide Bay, as they need to manage and publish their own Branch and ATM locator in conjunction with Westpac data, as well as publishing and maintaining this information in real time across multiple channels (in this case Web and Mobile Web).

The eHound Solution

eHound is unique in its ability to allow Wide Bay and Westpac to manage their data independently, while ensuring the combined information is accessible by Wide Bay customers in a seamless fashion via the company’s Branch and ATM locator.

The Benefits

• Eliminate headaches regarding data management
• Support across all relevant channels (Web and Mobile Web)
• Real time reporting
• Web-to-SMS integration

Commenting on the service Marketing Manager Ray Linderberg said: “eHound has provided us with a cutting edge Branch and ATM locator which not only incorporates Westpac and Wide Bay data seamlessly, but also customises information across both our Website and Mobile Locator. I would not hesitate to recommend them to other financial services organisations looking to improve customer access to location information.”