Heritage Bank Limited

The Client

Queensland-based Heritage Bank has 58 branches and 130 retail outlets across southern Queensland, as well as offices in Sydney, Melbourne and Adelaide servicing mortgage broker outlets. With more than $7.5 billion in assets and a history stretching back 136 years, Heritage has grown to become Australia’s largest member owned bank. In 2010, Heritage finalised an agreement enabling its members to use the Westpac ATM network, giving them access to a total of more than 3,000 ATMs around Australia free of direct-fee charges.

 

The Challenge

While Heritage customers value the access they have to the Westpac ATM network, the arrangement represents a challenge for Heritage, as they need to manage and publish their own Branch and ATM locator in conjunction with Westpac data, as well as publishing and maintaining this information in real time across multiple channels (Web and iPhone).

The eHound Solution

eHound is unique in its ability to allow Heritage and Westpac to manage their data independently, while ensuring the combined information is accessible by Heritage customers in a seamless fashion.

The Benefits

• Eliminate headaches regarding data management
• Support across all relevant channels (Web and iPhone)
• Integration of Web Mobile Banking into the Heritage iPhone app
• Real time reporting, with access filtered according to function and / or geography
• Web-to-SMS integration

“The collaboration between Westpac and eHound has added significant value to the Wholesale ATM proposition”, said Tony Crighton, Electronic Channels Manager for Heritage Bank. “We have also been very pleased with the responsiveness and professionalism shown by eHound in developing our Web locator and iPhone application.”