Call Center Store Locator
Deploy a store locator to your 13, 1300 or 0800 number.
The eHound Call Centre Store Locator allows you to connect customers to their nearest Store, Branch or Stockist quickly and easily using your 13, 1300 or 0800 number.
But it doesn’t stop there. The IVR Store Locator is working for you 24 hours a day, so when calling out of hours customers can have the details of their nearest location sent to them as a free text message.
This means more calls answered, and more sales for you.
Features and benefits
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Dynamic Call Flow
Sophisticated logic is used to improve conversion by adjusting call flow to match the trading hours of a particular store.
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SMS Messaging
SMS integration means customers can have the details of their nearest store sent to their phone as a text message.
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Voice files
All prompts and recorded information played back as voice files, rather than text-to-speech, improving usability for all customers.
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Mobile Web Integration
Customers who don’t know their current suburb or postcode can be sent a link to your Mobile Store Locator.
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Real Time Reporting
The eHound Call Centre Loctaor includes custom reports so that you can analyse customer behaviour within this channel in real time. more
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Manage all your data in the Cloud
Access your MyHound account to upload, manage and publish your location information over multiple channels. more
